14-Day Refund Policy

Thank you for shopping with ACN. We aim to provide you with a seamless shopping experience and ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a refund within 14 days of the purchase date, subject to the following terms and conditions:

1. Eligibility for Refund
- To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.
- Items that have been used, damaged, or are not in their original packaging may not be eligible for a refund.

2. Initiating a Refund
- To initiate a refund, please contact our customer service team within 14 days of the purchase date.
- You may be required to provide proof of purchase, such as an order number or receipt.

3. Refund Processing
- Once your return is approved, we will process the refund to the original method of payment within 15-30 business days.
- Please note that it may take additional time for the refunded amount to reflect on your credit card statement, depending on your financial institution.

4. Exchanges
- If you wish to exchange an item for a different size, color, or product, please contact our customer service team to arrange for an exchange.
- Exchanges are subject to availability and may require additional shipping charges.

5. Exceptions
- We reserve the right to make exceptions to this refund policy on a case-by-case basis, at our discretion.

For any questions regarding our refund policy or assistance with a return, please reach out to our customer service team at aliciascreativenook@gmail.com. Thank you for choosing Alicia Nichol Notebooks for your shopping needs.